Last updated 26 October 2026
Who is responsible for your data?
S&K Group Holdings Ltd (company number 16703925), Unit 1 Hembs Crescent, Great Barr, Birmingham B43 5DG, is the data controller for personal data collected through this website. SK Home Improvements is a trading name of S&K Property Investments and Improvement Ltd (company number 16932889), a company in the same group, which quotes for and carries out the work. Enquiries you send through this website are shared with it so it can respond and, if you go ahead, deliver the job.
Questions about your data: info@skhomeimprovementslimited.co.uk or write to the address above.
What do we collect?
- Details you give us in forms, the guide-price tool, live chat, email, WhatsApp or by phone: name, phone number, email, postcode or address, the work you are interested in and anything else you tell us.
- If you become a customer: your address, the work agreed, payments and correspondence.
- Technical data needed to deliver the website securely, such as IP address and browser type, held in our hosting provider’s logs.
- If you accept cookies: live chat cookies and, where analytics is switched on, anonymised usage statistics. See our cookie policy.
Why do we use it, and on what legal basis?
- To respond to your enquiry, arrange a survey and prepare a quote: steps you ask us to take before entering a contract.
- To carry out and manage work you have agreed: performance of a contract.
- To keep records, handle complaints and improve our service: our legitimate interests.
- To keep accounting and tax records: legal obligation.
- Live chat and analytics cookies: your consent, which you can withdraw at any time using “Cookie settings” in the footer.
We do not sell your data or use it for automated decision-making.
Who do we share it with?
- S&K Property Investments and Improvement Ltd (company number 16932889), which quotes for and delivers the work.
- Trades and suppliers working on your job, only the details they need (for example your address and contact number).
- Service providers acting for us: Web3Forms (delivers form submissions by email), tawk.to (live chat), Netlify (website hosting), our email provider, and Google Analytics if analytics is switched on and you consent.
- If you message us on WhatsApp, WhatsApp (Meta) processes those messages under its own terms.
- Building control bodies, councils and other authorities when permissions are needed for your job, and others where the law requires it.
Some providers may process data outside the UK. Where they do, transfers are made under UK adequacy regulations or approved safeguards such as the International Data Transfer Agreement.
How long do we keep it?
Enquiries that don’t lead to work are kept for up to 24 months, then deleted. Customer records are kept for six years after the work ends (longer where building records or a dispute require it). Chat transcripts are kept for up to 24 months.
What are your rights?
You can ask for a copy of your data, ask us to correct or delete it, restrict or object to how we use it, ask for it in a portable format, and withdraw consent. Email info@skhomeimprovementslimited.co.uk. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.